![]() For example I have " Agent Not Ready Reason Code Summary Report 1" in a " Custom" folder.Īfter deploying UCCX 11.0 and working on setting thresholds in some live reports in CUIC I found that reports exported to Excel couldn't be opened. Choose a new descriptive report name and location.Click the ellipses to the right of the report name and choose Save As.Here's a decent write up by a Cisco representative who apparently fields daily calls on why this is so painful but isn't 11.5 specific and lacks some detail for the newbies. UCCX: Not Ready Reason Code Report Does Not Display Custom Reason Codes Here's an official bug CSCue26150 indicating Cisco is only considering this a documentation defect as they seem to think this functionality is acceptable by design. UCCX and CUIC do not have this capability available by default, but with some customization it can be done. While migrating a client to UCCX 11.5 found them needing to use and report on custom reason codes. ![]()
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